Travel Agency Commission Policy

TRAVEL AGENCY COMMISSION POLICIES

Commission Inquiries
Latin America/Caribbean Commission Policy

US and CANADIAN TRAVEL AGENCY COMMISSION POLICIES

This Hertz commission policy is directed exclusively to travel agencies, defined as sellers of travel, who make reservations on behalf of third parties and have obtained an ARC, IATA, Travel Sellers, TRUE, TSI, TIDS or Hertz booking number. This policy is not applicable to airlines, tour operators, or other supplier entities which may also have one of the aforementioned numbers. Hertz reserves the right to exclude specific travel agencies from this policy.

U.S. and Canadian travel agencies will earn a commission equal to 5 (five) percent of commissionable revenue on leisure rentals worldwide and non-negotiated commercial rentals worldwide that they book. No commission will be earned by U.S. and Canadian travel agencies on travel industry discount rentals, rentals under net rate programs, and rentals booked by customers covered under a Corporate Discount Program ("CDP") that includes an individually negotiated rate feature, regardless of whether the negotiated rate is utilized. In addition, no commission will be earned on any no show reservations or cancellations (including reservations cancelled by Hertz as the result of a failure to meet rental conditions and qualifications).

Commissionable revenue is defined as the lesser of (x) the sum of the time and mileage charges, NeverLost service charges for services provided in the U.S., Canada, or Puerto Rico, and SIRIUS XM radio service charges associated with the rental reservation booked, as that reservation stood at the time the rental was scheduled to occur, and (y) the sum of (i) the amount actually paid in connection with the rental as time and mileage charges and (ii) if NeverLost service in the U.S., Canada, or Puerto Rico or SIRIUS XM Radio service was included in the reservation, as it stood at the time the rental was scheduled to occur, the amount actually paid in connection with the rental as NeverLost service or SIRIUS XM Radio service charges. On inclusive rate products, where loss/collision damage waiver and/or theft protection is included in the base rate at the time of reservation, commissionable revenue will also include the lesser of the charges for such additional components included in the base rate as the reservation stood at the time the rental was scheduled to occur, and the amount actually paid in connection with the rental for such additional components.

All other charges associated with a reservation or paid by a customer - including, but not limited to, taxes; surcharges; charges for the purchase of loss/collision damage waiver, theft protection and insurance coverage (except as noted above in the case of inclusive rate products); vehicle upgrade charges; facility charges; location service charges; delivery and collection, one-way and drop charges; airport and other concession and vehicle licensing fee recoveries; other expense recoveries; additional driver and age differential charges; charges for Neverlost service in locations other than the U.S., Canada, or Puerto Rico; and charges for child seats, fuel and refueling - are not part of commissionable revenue even if they are computed in whole or in part by reference to time and mileage, NeverLost service and/or SIRIUS XM Radio service charges.

Commission payments are processed monthly through Bottomline Paymode X when minimum commission thresholds are met.

As always, Hertz reserves the right to modify or terminate this commission policy at any time, without notice, provided that no modification or termination will apply to commissions that have already been earned.

This policy will be construed in accordance with, and governed by, the laws of the State of Florida.

Effective: February 29, 2016

COMMISSION INQUIRIES

Hertz is committed to doing things right for you and that means following up on any commissions in question.

For commission inquiries regarding a specific rental, please click on 'Research a Commission' located under 'Agent Commission Info & More'. Complete the fields listed and click on submit. For inquiries of 10 or more specific rentals, click on the link provided and complete the mass inquiry template and submit this by attaching the form to an email and sending it to commissions@hertz.com. Commission inquiries must be submitted within 6 months after completion of the rental. We will respond to your inquiry within 72 hours (3 Business Days) after receiving the completed form.

ASIAN and JAPAN COMMISSION POLICIES

Asian and Japanese travel agencies will earn a commission equal to 5 (five) percent of commissionable revenue on leisure rentals worldwide and non-negotiated commercial rentals worldwide that they book. No commission will be earned by Asian and Japanese travel agencies on travel industry discount rentals, rentals under net rate programs, and rentals booked by customers covered under a Corporate Discount Program ("CDP") that includes an individually negotiated rate feature, regardless of whether the negotiated rate is utilized. In addition, no commission will be earned on any no show reservations or cancellations including reservations cancelled by Hertz as the result of a failure to meet rental conditions and qualifications.

Commissionable revenue is defined as the lesser of (x) the sum of the time and mileage charges, NeverLost service charges for services provided in the U.S., Canada, or Puerto Rico, and SIRIUS XM Radio service charges associated with the rental reservation booked, as that reservation stood at the time the rental was scheduled to occur, and (y) the sum of (i) the amount actually paid in connection with the rental as time and mileage charges and (ii) if NeverLost service in the U.S., Canada, or Puerto Rico or SIRIUS XM Radio service was included in the reservation, as it stood at the time the rental was scheduled to occur, the amount actually paid in connection with the rental as NeverLost service or SIRIUS XM Radio service charges. On inclusive rate products, where loss/collision damage waiver and/or theft protection is included in the base rate at the time of reservation, commissionable revenue will also include the lesser of the charges for such additional components included in the base rate as the reservation stood at the time the rental was scheduled to occur, and the amount actually paid in connection with the rental for such additional components.

Commissions on rentals will be deemed earned at the completion of the rental. Commission payments will be made and deductions taken in accordance with Hertz's local practice as of the Effective Date of these Policies (February 29, 2016).

This policy will be construed in accordance with, and governed by, the laws of the State of Florida, without regard to Florida's conflict of law provisions. Asian travel agencies which receive commissions from Hertz irrevocably and unconditionally consent and submit to the nonexclusive jurisdiction of the courts located in Florida and waive any claim of Forum Non Conveniens.

COMMISSION INQUIRIES

Hertz is committed to doing things right for you and that means following up on any commissions in question.

LATIN AMERICA / CARIBBEAN COMMISSION POLICIES

THIS HERTZ STANDARD COMMISSION POLICY IS DIRECTED EXCLUSIVELY TO TRAVEL AGENCIES AND/OR TOUR OPERATORS, DEFINED AS SELLERS OF TRAVEL, WHO MAKE RESERVATIONS ON BEHALF OF THIRD PARTIES AND HAVE OBTAINED AN ARC, IATA, TRAVEL SELLERS, TRUE,TSI, TIDS OR HERTZ BOOKING NUMBER. THIS POLICY IS NOT APPLICABLE TO AIRLINES OR OTHER SUPPLIER ENTITIES WHICH MAY ALSO HAVE ONE OF THE AFOREMENTIONED NUMBERS. This policy is not applicable to Hertz “licensees,” which are independent companies licensed to operate vehicle rental businesses using a trade name and trademarks and service marks owned by Hertz, unless the rental is booked through The Hertz Corporation. Hertz reserves the right to exclude specific travel agencies from this policy.

Latin America, Mexico & Caribbean (LAMC) travel agencies will earn a commission of 15 (fifteen) percent of commissionable revenue on non-discounted Affordable U.S. non-resident rates as well as discounted Affordable U.S. non-resident rates when booked in conjunction with the Hertz Business Account Program. LAMC travel agencies will earn a commission of 10 (ten) percent of commissionable revenue on all other non-discounted rentals worldwide that they book. LAMC travel agencies will earn a commission equal to 5 (five) percent of commissionable revenue on all other discounted or promotional rentals worldwide that they book. No commission will be earned by LAMC travel agencies on travel industry discount rentals, rentals under net rate programs, and rentals booked by customers covered under a Corporate Discount Program (“CDP”) that includes an individually negotiated rate feature, regardless of whether the negotiated rate is utilized. In addition, no commission will be earned on any no show reservations or cancellations including reservations cancelled by Hertz as the result of a failure to meet rental conditions and qualifications.

Commissionable revenue is defined as the lesser of (x) the sum of the time and mileage charges, NeverLost service charges for services provided in the U.S., Canada, or Puerto Rico, and SIRIUS XM Radio service charges associated with the rental reservation booked, as that reservation stood at the time the rental was scheduled to occur, and (y) the sum of (i) the amount actually paid in connection with the rental as time and mileage charges and (ii) if NeverLost service in the U.S., Canada, or Puerto Rico or SIRIUS XM Radio service was included in the reservation, as it stood at the time the rental was scheduled to occur, the amount actually paid in connection with the rental as NeverLost service or SIRIUS XM Radio service charges. On inclusive rate products, where loss/collision damage waiver and/or theft protection is included in the base rate at the time of reservation, commissionable revenues will also include the lesser of the charges for such additional components included in the base rate as the reservation stood at the time the rental was scheduled to occur, and the amount actually paid in connection with the rental for such additional components.

All other charges associated with a reservation or paid by a customer - including, but not limited to, taxes; surcharges; charges for the purchase of loss/collision damage waiver, theft protection and insurance coverage (except as noted above in the case of inclusive rate products), vehicle upgrade charges, facility charges, location service charges, delivery and collection, one-way and drop charges, airport and other concession and vehicle licensing fee recoveries; other expense recoveries, additional driver and age differential charges; charges for NeverLost service in locations other than the U.S., Canada, or Puerto Rico; and charges for child seats, fuel and refueling are not part of commissionable revenue even if they are computed in whole or in part by reference to time and mileage, NeverLost service and/or Sirius radio service charges. Commissions on rentals will be deemed earned at the completion of the rental. Commission payments are processed monthly through Bottomline Paymode X (where applicable) when minimum commission thresholds are met.

This policy will be construed in accordance with, and governed by, the laws of the State of Florida in the United States. LAMC travel agencies which receive commissions from Hertz irrevocably and unconditionally consent and submit to the nonexclusive jurisdiction of the courts located in Florida and waive any claim of forum non conveniens.

COMMISSION INQUIRIES

Hertz is committed to doing things right for you and that means following up on any commissions in question.

AUSTRALIAN COMMISSION POLICIES

This Hertz commission policy is directed exclusively to travel agencies, defined as registered sellers of travel, who make reservations on behalf of third parties and have obtained an IATA, TACO, TIDS or Hertz booking number. This policy is not applicable to airlines, tour operators, or other supplier entities which may also have one of the aforementioned numbers. Hertz reserves the right to exclude specific travel agencies from this policy.

Australian travel agencies will earn the following commission levels on domestic rentals:

a commission equal to 7.5 (seven and a half) percent of commissionable revenue on leisure rentals, non-discounted
a commission equal to 5 (five) percent of commissionable revenue on leisure rentals, discounted
a commission equal to 5 (five) percent of commissionable revenue on Corporate Plus rates (CP) and the Corporate Rewards rate program.
a commission equal to 10 (ten) percent of commissionable revenue on Preferred Partner Travel Agent Plus
a commission equal to 5 (five) percent of commissionable revenue on negotiated, contracted rate plans unless the negotiated rate plan provides that no commission or a commission other than 5% will be paid, in which case the terms of the negotiated rate plan shall control.

Australian travel agencies will earn the following commission levels on international rentals booked on the following programs:

World on Wheels (pre-paid) – 10 (ten) percent of commissionable revenue.
Affordable (non pre-paid) – 5 (five) percent of commissionable revenue, non discounted. 5 (five) percent of commissionable revenue, discounted.
For all other rentals booked in locations in the Hertz worldwide network other than Australia, Australian travel agencies will earn a commission equal to 5 (five) percent of commissionable revenue on non-discounted leisure rentals worldwide. Australian travel agencies will earn a commission equal to 5 (five) percent of commissionable revenue on discounted or promotional leisure rentals and non-negotiated commercial rentals worldwide that they book.

No commission will be earned by Australian travel agencies on rentals with a destination in the United States, Canada, or Latin America booked for customers covered under a CDP that includes an individually negotiated rate feature, regardless of whether the negotiated rate is utilized.

In all other locations worldwide except Australia, no commission will be earned on negotiated, contracted rate plans unless otherwise agreed in writing. No commission will be earned on travel industry staff discount rentals, and rentals with net rate programs. In addition, no commission will be earned on any no show reservations or cancellations (including reservations cancelled by Hertz as the result of a failure to meet rental conditions and qualifications).

For all rentals booked in locations in the Hertz worldwide network other than the USA, Canada, or Puerto Rico, commissionable revenue is defined as: the amount of the time and kilometres (T and K) applicable to the rental. All other charges associated with a reservation, or paid by a customer – including, but not limited to, taxes; surcharges; charges for the purchase of optional protection products; vehicle upgrade charges; facility charges; location service charges; delivery and collection, one-way and drop charges; airport and other concession and vehicle licensing fee recoveries; other expense recoveries; additional driver and age differential charges; and charges for child seats, fuel and refueling – are not part of commissionable revenue even if they are computed in whole or in part by reference to time and kilometres.

In USA, Canada or Puerto Rico, commissionable revenue is defined as the lesser of (x) the sum of the time and kilometre, NeverLost service charges for services provided in the U.S., Canada, or Puerto Rico, and SIRIUS XM Radio service charges associated with the rental reservation booked, as that reservation stood at the time the rental was scheduled to occur, and (y) the sum of (i) the amount actually paid in connection with the rental as time and kilometre charges and (ii) if NeverLost service in the U.S., Canada, or Puerto Rico or SIRIUS XM Radio service was included in the reservation, as it stood at the time the rental was scheduled to occur, the amount actually paid in connection with the rental as NeverLost service or SIRIUS XM Radio service charges. On inclusive rate products, where loss/collision damage waiver and/or theft protection is included in the base rate at the time of reservation, commissionable revenue will also include the lesser of the charges for such additional components included in the base rate as the reservation stood at the time the rental was scheduled to occur, and the amount actually paid in connection with the rental for such additional components.

All other charges associated with a reservation or paid by a customer - including, but not limited to, taxes; surcharges; charges for the purchase of loss/collision damage waiver, theft protection and insurance coverage (except as noted above in the case of inclusive rate products); vehicle upgrade charges; facility charges; location service charges; delivery and collection, one-way and drop charges; airport and other concession and vehicle licensing fee recoveries; other expense recoveries; additional driver and age differential charges; charges for NeverLost service in locations other than the U.S., Canada, or Puerto Rico; and charges for child seats, fuel and refueling - are not part of commissionable revenue even if they are computed in whole or in part by reference to time and kilometre, NeverLost service and/or SIRIUS XM Radio service charges.

Commissions on rentals will be deemed earned at the completion of the rental. Normally, commissions will be paid no later the 15th of each month paying all transactions that have generated commission for the previous calendar month.

An itemised Remittance advice will be issued detailing domestic and international commission payments and will include NO SHOWS.

This policy will be construed in accordance with, and governed by, the laws of the State of Victoria.

COMMISSION INQUIRIES

Hertz is committed to doing things right for you and your clients and that means following up on any commission that your records indicate is in question.

For commission enquiries regarding a specific rental, please submit designated form in the web site.

Commission enquiries must be submitted within 6 months after completion of the rental. We will respond to your enquiry within 5 working days after receiving the completed form.

Please note:
In order to be paid commission for your Hertz rental you must have a valid IATA, TACO, TIDS or Hertz booking number. Hertz Australia does not recognise DAPA numbers.

If your number is not in our database and you try to book via Direct Connect, an y/p604 error message will return in the /BS field. This will usually occur if you open a new agency and we have not been notified.

To advise Hertz of your IATA number (or to be supplied with a TACO number) simply contact the Hertz Agency Priority Line on 1800 55 00 89 and request that that a Travel Agency Agreement Form be faxed for you to fill out.

NEW ZEALAND COMMISSION POLICIES

This Hertz commission policy is directed exclusively to travel agencies, defined as registered sellers of travel, who make reservations on behalf of third parties and have obtained an IATA, TACO or Hertz booking number. This policy is not applicable to airlines, tour operators, or other supplier entities, which may also have one of the aforementioned numbers. Hertz reserves the right to exclude specific travel agencies from this policy.

New Zealand travel agencies will earn the following commission levels on domestic rentals:

a commission equal to 10 (ten) percent of commissionable revenue on leisure rentals, discounted, non-discounted.
a commission equal to 5 (five) percent of commissionable revenue on Corporate rates.
a commission equal to 5 (five) percent of commissionable revenue on negotiated Contract rates unless the negotiated rate plan provides that no commission or a commission other than 5% will be paid, in which case the terms of the negotiated rate plan shall control.

New Zealand travel agencies will earn the following commission levels on international rentals booked on the following programs:

World on Wheels (pre-paid) – 10 (ten) percent of commissionable revenue.
Affordable (non pre-paid) – 5 (five) percent of commissionable revenue, non discounted. 5 (five) percent of commissionable revenue, discounted.
For all other rentals booked in locations in the Hertz worldwide network other than New Zealand, New Zealand travel agencies will earn a commission equal to 5 (five) percent of commissionable revenue on non-discounted leisure rentals worldwide. New Zealand travel agencies will earn a commission equal to 5 (five) percent of commissionable revenue on discounted or promotional leisure rentals and non-negotiated commercial rentals worldwide that they book.

No commission will be earned by New Zealand travel agencies on rentals with a destination in the United States, Canada, Latin America, Asia, Europe, Middle East, and Africa booked by customers covered under a Counter Discount Program (“CDP”) that includes an individually negotiated rate feature, regardless of whether the negotiated rate is utilised.

In all other locations worldwide except New Zealand, no commission will be earned on negotiated, contracted plans unless otherwise agreed in writing. No commission will be earned on travel industry staff discount rentals and rentals under net rate programs. In addition, no commission will be earned on any no show reservations or cancellations (including reservations cancelled by Hertz as the result of a failure to meet rental conditions and qualifications).

Commissionable revenue is defined as the lesser of (x) the sum of the time and kilometre charges, NeverLost service charges for services provided in the U.S., Canada, or Puerto Rico, and SIRIUS XM Radio service charges associated with the rental reservation booked, as that reservation stood at the time the rental was scheduled to occur, and (y) the sum of (i) the amount actually paid in connection with the rental as time and kilometre charges and (ii) if NeverLost service in the U.S., Canada, or Puerto Rico or SIRIUS XM Radio service was included in the reservation, as it stood at the time the rental was scheduled to occur, the amount actually paid in connection with the rental as NeverLost service or SIRIUS XM Radio service charges. On inclusive rate products, where loss/collision damage waiver and/or theft protection is included in the base at the time of reservation, commissionable revenue will also include the lesser of the charges for such additional components included in the base rate as the reservation stood at the time the rental was scheduled to occur, and the amount actually paid in connection with the rental for such additional components.

All other charges associated with a reservation, or paid by a customer – including, but not limited to, taxes; surcharges; charges for the purchase of loss/collision damage waiver, theft protection and insurance coverage; (except as noted above in the case of inclusive rate products); vehicle upgrade charges; facility charges; location service charges; delivery and collection, one-way and drop charges; airport and other concession and vehicle licensing fee recoveries; other expense recoveries; additional driver and age differential charges; charges for NeverLost services in locations other than the U.S., Canada, or Puerto Rico; and charges for child seats, fuel and refueling – are not part of commissionable revenue even if they are computed in whole or in part by reference to time and kilometre, NeverLost service and/or SIRIUS XM Radio service charges.

An itemised Remittance advice will be issued detailing domestic and international commission payments and will include NO SHOWS.

This policy will be construed in accordance with, and governed by, the laws of New Zealand.

COMMISSION INQUIRIES

Hertz is committed to doing things right for you and your clients and that means following up on any commission that your records indicate is in question.

For commission enquiries regarding a specific rental, please complete the form below. Commission enquiries must be submitted within 6 months after completion of the rental. We will respond to your inquiry within 5 working days after receiving the completed form. Please use a separate form for each enquiry.

Please email your enquiry to nzcommission@hertz.com

IATA/TACO NUMBER
YOUR NAME
AGENCY NAME
AGENCY ADDRESS
CUSTOMERS NAME
RENTAL DATE - DDMMYY
RENTAL LOCATION
STATE/COUNTRY
RESERVATION NUMBER
RENTAL AGREEMENT NUMBER

Please note:
In order to be paid commission for your Hertz rental you must have a valid IATA, TACO, or Hertz booking number.

If your number is not in our database and you try to book via Direct Connect, an y/p604 error message will return in the /BS field. This will usually occur if you open a new agency or your change your IATA number and we have not been notified.

To advise Hertz of your IATA number (or to be supplied with a TACO number) simply email nzcommission@hertz.com and request that a Travel Agency Agreement Form is sent to you for completion and return.