Hertz International Car Rental Guide

Welcome to Hertz international car rental website.

Our Company, as a member of Hertz Group, is authorized by Hertz Group to render consultation and assistance to Chinese clients regarding booking Hertz worldwide car rental services.

Any entity or individual, without authorization from Hertz Group, or without consent of our Company, is not allowed to represent Chinese clients to book Hertz worldwide car rental services, or to receive any prepaid rentals from Chinese clients.

We provide the following 4 official ways for booking Hertz cars worldwide as below:
1. Visit Hertz website www.hertz.cn to book online
2. Call Hertz China Res. Center 400 921 1138
3. Email to ResChina@hertz.com
4. Contact well-known and qualified travel agencies working with Hertz

When you find any entity or individual is, through other ways than the foresaid official ones, such as through non-Hertz official WeChat account (to avoid any doubt, Hertz official WeChat account is "hertzguojizuche"), declaring that he may help you book Hertz car rental services out of China (especially, he may obtain some favorable rental rate through special channels), and ask you to prepay any rentals, please do not trust and beware of such tricks.

Hertz China Call Center Working Hours:
Monday to Sunday 9am to 6pm

We look forward to assist you with Hertz car rental worldwide. Drive the world with Hertz.

• Get a Quote & Make a Reservation
• Renter Qualification & Requirements
• Chinese Driving License
• GPS Navigational System
• 24- hours Emergency Assistance
• Insurance
• Hertz Gold Plus Rewards membership
• Special Offers
• Earn Airline FFP Miles/Points
• Hertz Introduction
• Contact Hertz

Get a Quote & Make a Reservation

Please get the following information ready:

• Pick up location/date/time (if pick up at the airport, please provide flight number so that Hertz can hold the car for you if flight delayed)
• Return location/date/ time
• Hertz Corporate Discount Program - CDP# ( if apply)
• Promotion Code PC# (if apply)
• Desired Car Group ( You may visit hertz.com or call Hertz to get more fleet info of your destinations)
• Your Airlines' frequent flyer ID# to earn miles/points(if apply)

PLEASE NOTE: During reservation, No Deposit/No Modification/No Cancellation Fee is required (unless otherwise specified).

Renters' Qualification & Requirements

1. Passport
2. Valid international credit card
3. Min. 21 years old
4. Valid driving license, min. 1 year driving experience
5. International Driving Permit (IDP) or China Driving License English Translation/English notary certificate (only apply to China Driving License holders) **
6. Booking Confirmation ID#

Insurance

Below is brief summary of insurance provided at some of Hertz locations worldwide. For more details, please visit Hertz website or Hertz counter at car pick up.

USA

Liability Insurance Supplement (LIS)
LIS provides protection from third-party automobile liability claims for the difference between the liability protection limits provided under Paragraph 10 and a maximum combined single limit of One Million ($1,000,000) Dollars for bodily injury, including death, and property damage (on rentals in California and Florida the maximum combined single limit is $2,000,000 for liability protection only). LIS also provides uninsured and underinsured motorist coverage for bodily injury and property damage, if applicable, for the difference between the statutory minimum underlying limits and a maximum combined single limit of $1,000,000 for each accident.

Basic Third Party Protection 
Where permitted by law, no liability protection is provided under the terms of the Rental Agreement from claims of injury by others against you resulting from an accident with the rental car. Some locations provide primary protection under the Rental Agreement, but in those situations where protection is provided, such protection is generally no more than the mminimum limits required by individual law.

Loss Damage Waiver (LDW)
Hertz offers Loss Damage Waiver (LDW) as an optional service, which for an additional daily charge relieves you of all financial responsibility for the loss or damage to the rental car, whether or not you have insurance to cover such damage, provided the car is used in accordance with the terms of the Rental Agreement. The cost of LDW may vary depending on location or car type and is charged per each full or partial day of rental.

Personal Accident Insurance (PAI) 
Personal Accident Insurance (PAI), offered in combination with PEC, allows you to elect accidental death and accidental medical expense coverage for yourself and your passengers during the rental period of the vehicle.

Personal Effects Coverage (PEC)
Personal Effects Coverage (PEC), offered in combination with PAI, is an option that insures against risk of loss or damage to help protect your personal belongings while renting from Hertz.

CANADA

Third Party Liability
Liability protection up to a single limit of CAD1 Million per accident for bodily injury or property damage combined, is included.

Loss Damage Waiver (LDW)
LDW is an optional service which relieves you of any responsibility for the loss of or damage to the rental car resulting from any cause, provided the car is used in accordance with the terms of the Rental Agreement. Cost of LDW may vary depending on location or cartype and is charged per each full or partial day of rental.

Personal Accident Insurance (PAI)
PAI is an optional coverage for any accident involving death or bodily injury during the car rental covering you and your passengers.

Personal Effects Coverage (PEC)
PEC is optional insurance for the loss or damage to Personal Effects of the renter and any companions travelling together in the rented car.

Personal Accident Insurance and Personal Effects Coverage have a combined rate. They are not sold separately. PAI/PEC is not available at locations in the provinces of Alberta and Quebec.

The maximum coverage per person is CAD 500.00 with a deductible of CAD 25.00. Maximum coverage per rental of CAD 1500.00 per person.

EUROPE (including Germany, France, UK, Italy, Spain, Belgium, Netherlands and Switzerland) 

Third Party Liability
In most European countries, basic insurance includes unlimited coverage on bodily injury to persons other than the driver and property damage to anything other than the Hertz vehicle, except in Italy where max coverage is 7.5 million Euro and 2 million Euro in Netherlands.

Collision Damage Waiver (CDW)
CDW is an optional service which, if accepted, reduces your financial liability for damage to the Hertz vehicle, its parts and accessories, except for theft, attempted theft or vandalism, provided the vehicle is used in accordance with the terms and conditions of the rental agreement. CDW may be mandatory and included in some contract or preferential rates. If CDW is declined, you will be responsible for the amount of the deductible.

Theft Protection (TP)
TP is an optional service which, if accepted, reduces your financial responsibility for loss of, or damage to the Hertz vehicle due to theft, attempted theft or vandalism, including its parts and accessories, provided the vehicle is used in accordance with the terms and conditions of the rental agreement. TP may be mandatory and included in some contract or preferential rates. If TP is declined, you will be responsible for the amount of the deductible.

Super Cover
If you opted for, or if your rate includes Collision Damage Waiver (CDW) and Theft Protection (TP), you may also wish to purchase an additional protection, "Super Cover", to waive your already limited liability in case of damage to, or theft of the Hertz vehicle, its parts and accessories, including those losses resulting from collision, vandalism, theft or attempted theft, provided the vehicle is used in accordance with the terms and conditions of the rental agreement. Super Cover is not available for customers on business contract rate rentals unless there is a CDP code present that indicates that this option is applicable. Super Cover does not cover broken / loss of keys, contamination of fuel or Hertz NeverLost navigation units. Super Cover is offered in most locations but can only be purchased at time of pick-up - Please contact your Reservation Centre for availability.

Personal Insurance (PI) 
Covers yourself, your passengers and your personal effects. Terms and conditions may apply, please refer to the insurance leaflet at the rental counter.

AUSTRALIA

If the rental vehicle is damaged in a Single Vehicle Accident (an accident not involving a collision between the rental vehicle and another vehicle, other than a parked vehicle), you are liable for the cost of repair up to the amount of the ADE plus AUD $2200 (inclusive of GST). This currently applies to all vehicles at all locations and can be waived with the purchase of Maximum Cover at participating locations.
SVA DOES NOT APPLY TO TASMANIA.
TASMANIA HAS A NON-WAIVABLE AUD $9900 EXCESS ON UNSEALED ROADS.

• Accident Excess Reduction (AER)

Reduces the amount of accident damage excess.

• Maximum Cover (MAX) 

Reduces Accident Damages Excess to zero ($0.00). Tyre & Windscreen cover. Single Vehicle Accident
Excess buy out. Capped at 10 days per 30 day rental period. Available at participating locations.

NEW ZEALAND

Rates include LDW which provides cover for theft and/or damage to the Hertz vehicle and/or Third Party Property, as long as you comply with the rental terms and conditions.

Hertz provides $5,000,000 liability cover toward property belonging to a 3rd party excluding passengers in the Hertz vehicle.

In the event of damage, an Accident Damages Excess (ADE) will apply per incident regardless of fault. This is the amount the renter contributes towards the loss or damage. The ADE is currently NZD3450.00 (inclGST) for the economy manual, compact manual, compact auto, intermediate auto and fullsize auto car classes, and NZD4025.00 (incl GST) for the premium wagon, 4WD, luxury 8 seater, luxury sedan and premium 4WD car classes. Excess amounts may vary so please check at time of reservation.

If damage has occured, the full ADE amount will be charged to the renter's nominated Credit Card, should the renter choose not to reduce their excess with either Renter Protection Package (PKG) or Accident Excess Reduction (AER).
Once the vehicle is returned, should no damage have been incurred, no excess will be charged.

Cash hires are required to leave the full ADE amount, plus a bond of NZD300 at pickup, should the renter choose not to reduce their excess with either Renter Protection Package (PKG) or Accident Excess Reduction (AER).
Once the vehicle is returned, should no damage have been incurred, the cash or a cheque will be returned to the renter.

PAI is available at all Hertz locations and provides the authorised driver and/or passenger/s, compensation for accidental death or bodily injury caused by an accident in connection with the rental vehicles. PAI provides benefits up to a maximum cover of NZ$100,000 (The Compensation) for accidental death or bodily injury for the authorized driver and/or passenger/s (exclusions apply). The maximum amount payable for a passenger shall be 10% (Ten Percent) of The Compensation and the balance of the compensation shall be payable to the authorised driver. PAI cost* is NZ$5.75 incl GST per day.
*Corporate rates may vary so please check at time of reservation.

Personal Effects Cover (PEC) - PEC provides benefits to the authorized driver and traveling companions for loss or damage to baggage and personal belongings. PEC cost* is NZ$5.75 incl GST per day.

• Limit any one article NZ$1,025 .00
• Limit per vehicle for authorised driver NZ$3,025.00
• Limit per vehicle for authorised driver & passengers NZ$6,025.00

*Corporate rates may vary so please check at time of reservation.

Hertz Gold Plus Rewards Membership – Join Today for FREE

• At over 45 airports and 1,000 Hertz locations worldwide, enjoy the fastest car rental service. Booking with your Hertz membership ID# , No long queues. No unnecessary paperwork. You just go straight to your car and drive away. Return without waiting, electronic bill will be sent to your mail box in time.
• Earn points for each rental, change for free Hertz rentals and Airlines FFP miles/points.

Apply Now or call Hertz 400 921 1138 to ask for an application kit.

Special Offer

Get more special offers to make your trip more valuable.

Earn Airline's FFP Miles/Points

Hertz has joined frequent flyer program(FFP) of more than 60 Airlines worldwide. If you are a FFP member of one of these airlines, you can earn FFP points/miles whenever you rent from Hertz worldwide locations. Click here to obtain a full list of airlines and their FFP reward policy. During reservation or car pick up, please provide your FFP ID#, your FFP points will be automatically recorded in your account.

Hertz China Contact

Phone number: 400 921 1138/ 86 21 2226 1700
E-mail: ResChina@hertz.com 
Website: www.hertz.cn